Refund policy
📦 Return, Refund & Warranty Policy
🔁 Returns (7 Days Easy Return)
We offer a 7-day return window from the date of delivery.
Eligible for Return if:
- Product is defective, damaged, or not working
- Wrong item delivered
Conditions:
- Must be reported within 24 hours (for damage) or 7 days (for defects)
- Unboxing video & images are mandatory for approval
- Product must be in original packaging with all accessories & invoice
Not Eligible for Return:
- Used or tampered products
- Minor scratches, color variation, or aesthetic issues
- Damage caused due to improper usage
🔄 Replacement Policy
- Replacement is provided for manufacturing defects only
- Processed within 3–5 business days after approval
- If replacement is unavailable, refund will be issued
💰 Refund Policy
- Refund will be initiated after product inspection
- Timeline: 5–7 business days
- Mode:
- Prepaid orders → Original payment method
- COD orders → Bank transfer
🚚 Return Shipping
- Customer may need to ship the product to our authorized service center
- One-side shipping cost is to be borne by the customer
- In eligible cases, partial reimbursement may be provided
🛠️ Warranty Policy
📌 Warranty Coverage
- 18 Months Warranty on Motor
- 6 Months Warranty on Jars
Additionally:
✔ 1 Year FREE Extended Warranty (on registration)
📞 Call: 9910873433 (11 AM – 7 PM)
📧 Email: reltechindia@gmail.com
🔧 Warranty Service Process
- Customer must send the product to the Authorized Service Center for repair/inspection
- Service will be provided after verification of invoice & warranty eligibility
❌ Not Covered in Warranty
Warranty does NOT cover:
- Damage due to misuse, negligence, or improper handling
- External damages (fall, shock, water, fire, lightning, etc.)
- Normal wear & tear (knobs, labels, cabinets, accessories)
- Any unauthorized modifications or repairs
- Damage due to improper ventilation or electrical fluctuations
📞 Customer Support
For any assistance, contact us:
📧 reltechindia@gmail.com
📞 9910873433 (11 AM – 7 PM)
⚠️ Important Notes (Helps You Avoid Losses)
- Unboxing video = mandatory proof (non-negotiable)
- Keep return limited to defects only (don’t allow “change of mind”)
- Clearly mention customer pays one-side shipping
- Push customers toward warranty instead of returns after 7 days